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X-WR-CALNAME:Benchmark Professional Seminars, Inc.
X-ORIGINAL-URL:https://benchmarkproseminars.com
X-WR-CALDESC:Events for Benchmark Professional Seminars, Inc.
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DTSTART;TZID=America/New_York:20200513T083000
DTEND;TZID=America/New_York:20200513T160000
DTSTAMP:20260606T183440
CREATED:20200309T194031Z
LAST-MODIFIED:20220419T153543Z
UID:219-1589358600-1589385600@benchmarkproseminars.com
SUMMARY:DEPARTMENTAL CLERICAL/STAFF SUPPORT JOB SKILL ENHANCEMENT - To be rescheduled due to COVID-19
DESCRIPTION:Announcing a One-Day Support Staff Personnel and those personnel that work in customer relations for public agencies. This program is being conducted May 13\, 2020 and hosted by Roanoke City Police Training Academy\, Roanoke Virginia.  \nDEPARTMENTAL CLERICAL/STAFF SUPPORT JOB SKILL ENHANCEMENT\nCivilian\, non-sworn personnel who serve within departmental office settings as clerical\, support staff\, or other office functions often act as the first “buffer” between top administration and internal and external forces. Further\, they represent the values of the organization to the citizenry it serves. This one-day program will consider the many and varied roles and responsibilities of such personnel along with the important position they serve to help the organization achieve its goals and objectives. Participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) knowing from the beginning their respective position expectations; (3) understanding the community and the power structure within it; (4) dealing with angry citizens and easing tempers and tensions; (5) recognizing internal forces that create pressure and tension within the organization; (6) representing the department to the public; (7) improving verbal communication skills…certain words that can either arouse or calm; (8) dealing with ethical dilemmas; (9) recognizing liability issues; (10) handling matters of confidentiality; and (11) understanding the basics of conflict resolution. \nDATE\LOCATION/TIME: May 13\, 2020\, Roanoke City Police Training Academy\, 5401-B Barnes Avenue NW\, Roanoke\, Virginia\, 8:30 a.m. – 4:00 p.m. daily. \nFEE: $200 per person. \nDISCOUNT RATE: Enroll two agency personnel at $200 per person and the third person is enrolled at half-price ($100.00) OR enroll three agency personnel at $200 per person and the third person is enrolled free. \nREGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than May 6\, 2020 or fax the registration form along with your purchase order or purchase order number to 304-381-2084. If you register by fax\, be sure to call 681-285-0830\, or email edward.preston68@gmail.com to confirm registration receipt. MasterCard and VISA accepted for payment. Call Edward Preston at 681-285-0830 to register by telephone using credit card. \nDownload Registration Form Here
URL:https://benchmarkproseminars.com/seminar/departmental-clerical-staff-support-job-skill-enhancement/
LOCATION:Roanoke City Police Training Academy\, 5401-B Barnes Avenue NW\, Roanoke\, VA\, United States
ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/person-holding-blue-ballpoint-pen-writing-in-notebook-210661.jpg
ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com
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DTSTART;TZID=America/New_York:20200406T083000
DTEND;TZID=America/New_York:20200409T163000
DTSTAMP:20260606T183440
CREATED:20200309T193309Z
LAST-MODIFIED:20220419T153543Z
UID:205-1586161800-1586449800@benchmarkproseminars.com
SUMMARY:CALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT & NEGOTIATION SKILLS
DESCRIPTION:Announcing two seminars focusing on Call-Taker/Dispatcher Critical Incident Management. The focus of these courses explores the skills and functions needed by call-takers during critical incidents. This program is being conducted April 6 – 9\, 2020 and hosted by the South Hampton Town Police Department\, Hampton Bays\, New York.  \nCALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT (APRIL 6 – 7\, 2020) \nA two-day seminar designed to improve the skills of call-takers and dispatchers needed to deal with life threatening emergencies\, crimes-in-progress calls\, officer-in-trouble and other situations in which immediate officer dispatch to the scene is necessary. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for\, gather and dispatch information to field personnel during natural and man-made disasters; (4) officer safety issues; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling personal stress when these situations occur. \nCALL-TAKER/NEGOTIATION SKILLS (APRIL 8 – 9\, 2020) \nA two-day seminar designed to improve the skills of call-takers and dispatchers in dealing with negotiation skills. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for\, gather and dispatch information to field personnel during hostage situations\, suicidal callers\, and similar incidents; (4) recognizing when the telecommunicator may be the actual negotiator\, and building the skills to make you successful; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling the personal and professional aftermath of these incidents. \nINSTRUCTOR: Miles Turner\, Communication Center Supervisor\, Ret.\, Virginia State Police\, Richmond\, Virginia. LOCATION/TIME: Seminars conducted at the Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, New York. 8:30 a.m. to 4:00 p.m. daily. \nFEE: $295 per person. \nDISCOUNT RATE: Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION/CANCELLATION POLICY: Complete the attached registration form and return it with your check or purchase order no later than March 30\, 2020 or fax the registration form along with your purchase order or purchase order number to 304-381-2084. If you register by fax\, be sure to call 681-285-0830\, or email edward.preston68@gmail.com to confirm registration receipt. MasterCard and VISA accepted for payment. Call Edward Preston at 681-285-0830 to register by telephone using credit card. \nDownload Registration Form Here
URL:https://benchmarkproseminars.com/seminar/call-taker-dispatcher-critical-incident-management-2/
LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States
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ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com
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