BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Benchmark Professional Seminars, Inc. - ECPv6.15.16.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Benchmark Professional Seminars, Inc. X-ORIGINAL-URL:https://benchmarkproseminars.com X-WR-CALDESC:Events for Benchmark Professional Seminars, Inc. REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20230109T083000 DTEND;TZID=America/New_York:20230110T160000 DTSTAMP:20260605T160317 CREATED:20220601T194542Z LAST-MODIFIED:20220601T195352Z UID:1195-1673253000-1673366400@benchmarkproseminars.com SUMMARY:Internal Affairs Seminar- January 9-10\, 2023 DESCRIPTION:INTERNAL AFFAIRS SEMINAR \nThe focus of the course will be on the proper method of conducting internal affairs investigations and maintaining compliance with civil service regulations. Topics covered include but will not be limited to: \n(1) receipt of complaints \n(2) notice to the suspected employee \n(3) method of conducting an investigation \n(4) differentiation between criminal and administrative investigations \n(5) review boards \n(6) civil service hearings \n(7) appellate review \n\nDATE/LOCATION/TIME:\n \nJanuary 9 – 10\, 2023\nEast Tennessee State University\n412 J.L. Seehorn Jr. Road\nJohnson City TN 37614\n8:30 a.m. – 4:00 p.m. daily. \nFEE: $295 per person. \nDISCOUNT RATE:  Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.00) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION/CANCELLATION POLICY:\nComplete the attached registration form and return it with your check or purchase order no later than January 3\, 2023.  You may also fax the form along with your purchase order or purchase order number to 252-637-4833.  If you register by fax\, be sure to call 681-285-0830\, or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are also available at paypal.me/benchmarkseminars. \n\n\n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/internal-affairs-seminar-january-9-10-2023/ LOCATION:East Tennessee State University Police Dept.\, 412 J.L. Seehorn Jr. Road\, Johnson City\, TN\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/12/Featured-image-Recruitment-e1609294568384.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230112T083000 DTEND;TZID=America/New_York:20230113T160000 DTSTAMP:20260605T160318 CREATED:20220818T134941Z LAST-MODIFIED:20220818T134941Z UID:1271-1673512200-1673625600@benchmarkproseminars.com SUMMARY:Moving up to Supervision: January 12-13\, 2023 DESCRIPTION:MOVING UP TO SUPERVISION \nFor new\, first-line supervisors or those who expect such an assignment. The program presents information for work situations and will emphasize ideas to aid supervisors in developing sound judgment\, self-reliance\, and resourcefulness. Topics will include: \n(1) the supervisor as a link between management and the workforce\n(2) skills required to develop professional relationships with subordinates\n(3) encouraging the growth of subordinates through recurrent evaluations and training\n(4) discipline and how it reduces stress and builds unit morale\n(5) employee problems and how they affect productivity and labor-management relations\n(6) systems approach to supervision\, which includes targeting objectives and monitoring\, measuring\, and appraising subordinate performance\n(7) recognizing and dealing with troubled or troublesome employees. \n  \nDATE\LOCATION/TIME:  \nJanuary 12 – 13\, 2023\nHellam Township Police Department\n44 Walnut Springs Rd\nYork\, PA 17406\n8:30 a.m. – 4:00 p.m. daily \n\nREGISTRATION FEE/DISCOUNT RATE: $295 per person.  Enroll two agency personnel at $295 per person\, and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person\, and the fourth person is enrolled free. \n\nREGISTRATION/CANCELLATION POLICY:  Complete the attached registration form and return it with your check or purchase order no later than January 5\, 2023. You may also fax the form along with your purchase order or purchase order number to 304-381-2084. If you register by fax\, please call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars. \n  \n\n \n \n Seminar Registration Form ($295 with discounts)\n \n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/moving-up-to-supervision-january-12-13-2023/ LOCATION:Hellam Township Police Department\, 44 Walnut Springs Road\, York\, PA\, 17406\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/man-wearing-black-officer-uniform-1464230.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230123T083000 DTEND;TZID=America/New_York:20230124T160000 DTSTAMP:20260605T160318 CREATED:20220810T143917Z LAST-MODIFIED:20220810T143917Z UID:1264-1674462600-1674576000@benchmarkproseminars.com SUMMARY:Customer Service (The Challenge) - January 23\, 2023 DESCRIPTION:CUSTOMER SERVICE (THE CHALLENGE) SEMINAR \nThis seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: \n(1) Interaction with the caller\n(2) Listening techniques\n(3) Tone of voice\n(4) Respect\n(5) Understanding who our callers are and their perception of us\n(6) Overall Professionalism\n(7) Specific recommendations/scenarios reference appropriately processing calls\n(8) Information Gathering Techniques  \n  \nDATE/LOCATION/TIME: January 23\, 2023 \nConway Police Department\n1600 9th Ave.\nConway\, SC 29526\n8:30 a.m. – 4:00 p.m. daily. \n  \nINSTRUCTOR\nDonna Ross\, ENP\, BPA\nAsst. Emergency Communications Manager\nNorthern Municipal Regional Communication Center (NORTHCOM)\nPalm Beach Gardens Florida  \n  \nFEE: $195 per person.  \nDISCOUNT RATE:  Enroll two agency personnel at $195 per person and the third person is enrolled at half-price ($97.50.00) OR enroll three agency personnel at $195 per person and the fourth person is enrolled free. \n  \nREGISTRATION/CANCELLATION POLICY:\n \nComplete the attached registration form and return it with your check or purchase order no later than January 15\, 2023. You may also fax the form along with your purchase order or order number to 252-637-4833. If you register by fax\, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone or pay with a credit card. Credit card payments are also available at paypal.me/benchmarkseminars. \n\n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/customer-service-the-challenge-january-23-2023/ LOCATION:Conway Police Department\, 1600 9th Avenue\, Conway\, South Carolina\, 29526 ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/selective-focus-photo-of-man-in-official-shirt-sitting-in-2451645-scaled.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230126T083000 DTEND;TZID=America/New_York:20230127T160000 DTSTAMP:20260605T160318 CREATED:20221024T131324Z LAST-MODIFIED:20221024T131334Z UID:1317-1674721800-1674835200@benchmarkproseminars.com SUMMARY:Investigative Report Writing - January 26-27\, 2023 DESCRIPTION:HOSTED BY THE WHEELING\, WV POLICE DEPARTMENT\n2115 Chapline Street\, Wheeling\, WV 26003 \nFocus on the composition and writing of investigative reports. Provides a review of the specifics that reports should contain. Topics include: \n(1) Identification of the essential elements of an investigative report\, to include the Who\, What\, When\, Where\, Why and How of an incident under investigation\n(2) Formatting an investigative report for a clear\, coherent statement of facts free from inconsistencies or contradictions\n(3) Applying the appropriate resources available to produce a professional and readable report\n(4) Properly cross-referencing the investigative report to related statements by interested parties and/or evidence\n(5) Self-editing reports prior to supervisory review\n(6) Supporting documents needed to clarify or amplify individual points or statements presented in the investigative report \n  \nDATE/LOCATION/TIME:\n \nJanuary 26-27\, 2023\n2115 Chapline Street\nWheeling\, WV 26003\n8:30 a.m. – 4:00 p.m. daily \n  \nREGISTRATION FEE/DISCOUNT RATE: $295 per person.  \nEnroll two agency personnel at $295 per person\, and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person\, and the fourth person is enrolled free. \n  \nREGISTRATION/CANCELLATION POLICY:\n \nComplete the attached registration form and return it with your check or purchase order no later than January 18\, 2023. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. \nIf you register by fax\, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars. \n  \n\n \n \n Seminar Registration Form ($295 with discounts)\n \n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/investigative-report-writing-january-26-27-2023/ LOCATION:Wheeling Police Department\, 2115 Chapline Street\, Wheeling\, WV\, 26003\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/person-holding-blue-ballpoint-pen-writing-in-notebook-210661.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT END:VCALENDAR