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DTSTART;TZID=America/New_York:20230123T083000
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UID:1264-1674462600-1674576000@benchmarkproseminars.com
SUMMARY:Customer Service (The Challenge) - January 23\, 2023
DESCRIPTION:CUSTOMER SERVICE (THE CHALLENGE) SEMINAR \nThis seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: \n(1) Interaction with the caller\n(2) Listening techniques\n(3) Tone of voice\n(4) Respect\n(5) Understanding who our callers are and their perception of us\n(6) Overall Professionalism\n(7) Specific recommendations/scenarios reference appropriately processing calls\n(8) Information Gathering Techniques  \n  \nDATE/LOCATION/TIME: January 23\, 2023 \nConway Police Department\n1600 9th Ave.\nConway\, SC 29526\n8:30 a.m. – 4:00 p.m. daily. \n  \nINSTRUCTOR\nDonna Ross\, ENP\, BPA\nAsst. Emergency Communications Manager\nNorthern Municipal Regional Communication Center (NORTHCOM)\nPalm Beach Gardens Florida  \n  \nFEE: $195 per person.   \nDISCOUNT RATE:  Enroll two agency personnel at $195 per person and the third person is enrolled at half-price ($97.50.00) OR enroll three agency personnel at $195 per person and the fourth person is enrolled free. \n  \nREGISTRATION/CANCELLATION POLICY:\n \nComplete the attached registration form and return it with your check or purchase order no later than January 15\, 2023. You may also fax the form along with your purchase order or order number to 252-637-4833. If you register by fax\, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone or pay with a credit card. Credit card payments are also available at paypal.me/benchmarkseminars. \n\n\n                \n                        Attendee 1*\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Attendee 2\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Attendee 3\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Attendee 4\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Agency*Agency Address*    \n                    \n                         \n                                        \n                                        Street Address\n                                    \n                                        \n                                        Address Line 2\n                                    \n                                    \n                                    City\n                                 \n                                        \n                                        State / Province / Region\n                                      \n                                    \n                                    ZIP / Postal Code\n                                \n                    \n                Email Address*\n                            \n                        Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n			\n				\n				One Attendee\n			\n			\n				\n				Two Attendees\n			\n			\n				\n				Three Attendees (Two at full price; one at 1/2 price)\n			\n			\n				\n				Four Attendees (Three at full price; one free)\n			Total\n							$0.00
URL:https://benchmarkproseminars.com/seminar/customer-service-the-challenge-january-23-2023/
LOCATION:Conway Police Department\, 1600 9th Avenue\, Conway\, South Carolina\, 29526
ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/selective-focus-photo-of-man-in-official-shirt-sitting-in-2451645-scaled.jpg
ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com
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