BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Benchmark Professional Seminars, Inc. - ECPv6.15.16.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://benchmarkproseminars.com X-WR-CALDESC:Events for Benchmark Professional Seminars, Inc. REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20190310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20191103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20200308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20201101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20230612T083000 DTEND;TZID=America/New_York:20230613T160000 DTSTAMP:20260412T034309 CREATED:20230323T145631Z LAST-MODIFIED:20230323T153040Z UID:1386-1686558600-1686672000@benchmarkproseminars.com SUMMARY:First Line Supervision for 911 Center Supervisors DESCRIPTION:Designed specifically for supervisory personnel or those working on becoming a supervisor in the 911 call center. Topics include:\n(1) roles and responsibilities of the telecommunicator \n(2) the basics of gathering information \n(3) how to prepare for\, gather and dispatch information to field personnel during natural and man-made disasters \n(4) officer safety issues \n(5) suicide and crisis negotiations for the telecommunicator \n(6) handling personal stress when these situations occur \n(7) supervision as a management tool \n(8) interpersonal communications \n(9) motivation and leadership skills \n(10) aspects and models for team building \n(11) performance appraisal \n(12) role of the supervisor as trainer and coach \n(13) use of discipline as an essential supervisory tool \n(14) employees with problems and problem employees \n(15) supervising personnel from various backgrounds \n(16) handling critical incidents within and outside the unit \n(17) conflict resolution \n  \nInstructor\nMiles Turner\nCommunication Center Supervisor\nRetired Virginia State Police\nRichmond\, VA \nDate/Location/Time\nJune 12-13\, 2023\n8:30 a.m.–4:00 p.m. daily \nSouthampton Town Police Department\n110 Old Riverhead Rd\nHampton Bays\, NY 11946 \nRegistration Fee/Discount Rate\n$295/person \n\nEnroll two agency personnel at $295 per person\, and the third person is enrolled at half-price ($147.50)\nOR enroll three agency personnel at $295 per person\, and the fourth person is enrolled for free.\n\n\nRegistration/Cancellation Policy\nComplete the attached registration form and return it with your check or purchase order no later than June 5\, 2023. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. If you register by fax\, please call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars. \n  \n\n\n \n \n Seminar Registration Form ($295 with discounts)\n \n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/first-line-supervision-for-911-center-supervisors-june-12-13-2023/ LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States ATTACH;FMTTYPE=image/webp:https://benchmarkproseminars.com/wp-content/uploads/2023/03/911-operator-scaled.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220915T083000 DTEND;TZID=America/New_York:20220916T160000 DTSTAMP:20260412T034309 CREATED:20220404T195212Z LAST-MODIFIED:20220516T173556Z UID:1152-1663230600-1663344000@benchmarkproseminars.com SUMMARY:Suicide Caller Seminar - September 15-16\, 2022 DESCRIPTION:HOSTED BY THE SOUTH HAMPTON TOWN POLICE DEPARTMENT\, HAMPTON BAYS\, NEW YORK\nDesigned to improve the skills of call-takers and dispatchers needed to deal with the “Suicidal Caller.” Topics include:\n(1) Resources you can use to help prevent suicide \n(2) Questions to ask \n(3) Questions NOT to ask \n(4) To transfer or not to transfer \n(5) Understanding the myth vs reality of suicides \n(6) Recognizing signs and symptoms \n(7) The reality of member of service suicides \n(8) The aftermath both short and long term \n(9) Support mechanisms \n  \nINSTRUCTOR: Miles Turner\, Communication Center Supervisor\, Ret.\, Virginia State Police\, Richmond\, Virginia. \nDATE\LOCATION/TIME: September 15-16\, 2022\, Southampton Town Police Department 110 Old Riverhead Rd\, Hampton Bays\, NY 11946\, 8:30 a.m. – 4:00 p.m. daily. \nREGISTRATION FEE/DISCOUNT RATE: $295 per person.  Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION/CANCELLATION POLICY:  Complete the attached registration form and return it with your check or purchase order no later than September 8\, 2022. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. If you register by fax\, please call 681-285-0830\, or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars. \n\n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/suicide-caller-seminar-september-15-16-2022/ LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/05/auto-automobile-blur-buildings-532001-scaled.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220912T083000 DTEND;TZID=America/New_York:20220913T160000 DTSTAMP:20260412T034309 CREATED:20220221T152639Z LAST-MODIFIED:20220516T173657Z UID:1064-1662971400-1663084800@benchmarkproseminars.com SUMMARY:Call-Taker/Dispatcher Critical Incident Management - September 12-13\, 2022 DESCRIPTION:HOSTED BY THE SOUTH HAMPTON TOWN POLICE DEPARTMENT \n\nCALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT  \nDesigned to improve the skills of call-takers and dispatchers needed to deal with life-threatening emergencies\, crimes-in-progress calls\, officer-in-trouble\, and other situations in which immediate officer dispatch to the scene is necessary. Topics include: \n(1) roles and responsibilities of the telecommunicator \n(2) the basics of gathering information \n(3) how to prepare for\, gather and dispatch information to field personnel during natural and man-made disasters \n(4) officer safety issues \n(5) suicide and crisis negotiations for the telecommunicator \n(6) handling personal stress when these situations occur. \nINSTRUCTOR: Miles Turner\, Communication Center Supervisor\, Ret.\, Virginia State Police\, Richmond\, Virginia. \nDATE\LOCATION/TIME: September 12-13\, 2022\, Southampton Town Police Department 110 Old Riverhead Rd\, Hampton Bays\, NY 11946\, 8:30 a.m. – 4:00 p.m. daily. \nREGISTRATION FEE/DISCOUNT RATE: $295 per person.  Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION/CANCELLATION POLICY:  Complete the attached registration form and return it with your check or purchase order no later than September 5\, 2022. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. If you register by fax\, please call 681-285-0830\, or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars. \n\n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/call-taker-dispatcher-critical-incident-management-september-12-13-2022/ LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/12/pexels-sunyu-kim-3042058-1-scaled.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20210426T083000 DTEND;TZID=America/New_York:20210427T160000 DTSTAMP:20260412T034309 CREATED:20201201T184338Z LAST-MODIFIED:20220419T153522Z UID:719-1619425800-1619539200@benchmarkproseminars.com SUMMARY:CALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT: April 26-27\, 2021 DESCRIPTION:Designed to improve the skills of call-takers and dispatchers needed to deal with life threatening emergencies\, crimes-in-progress calls\, officer-in-trouble\, and other situations in which immediate officer dispatch to the scene is necessary. \nTopics include: \n\nroles and responsibilities of the telecommunicator\nthe basics of gathering information\nhow to prepare for\, gather and dispatch information to field personnel during natural and man-made disasters;\nofficer safety issues\nsuicide and crisis negotiations for the telecommunicator\nhandling personal stress when these situations occur\n\nINSTRUCTOR: Miles Turner\, Communication Center Supervisor\, Ret.\, Virginia State Police\, Richmond\, Virginia \nDATE/TIME: April 26-27\, 2021  – 8:30 a.m. to 4:00 p.m. daily \nLOCATION: Southampton Town Police Department\, 110 Old Riverhead Rd.\, Hampton Bays\, NY \nFEE: $295 per person \nDISCOUNT RATE:  Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50).  Enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION: To register for this seminar\, please complete our online registration form by April 19\, 2021. Credit card payment can be made through PayPal (MasterCard and VISA accepted). Call (681) 285-0830 to register by telephone.  \n\nBy completing the form below\, I (we) acknowledge my (our) desire to enroll in the seminar\, “Call-Taker/Dispatcher Critical Incident Management” to be conducted April 26-27\, 2021 hosted by the Southampton Town Police Department in Hampton Bays\, New York.  \n\n \n Attendee 1*\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 2\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 3\n \n \n \n First\n \n \n \n \n Last\n \n \n Attendee 4\n \n \n \n First\n \n \n \n \n Last\n \n \n Agency*Agency Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Email Address*\n \n Daytime Phone*Alternate PhoneFax NumberSeminar Fees*\n \n \n One Attendee\n \n \n \n Two Attendees\n \n \n \n Three Attendees (Two at full price; one at 1/2 price)\n \n \n \n Four Attendees (Three at full price; one free)\n Total\n $0.00 URL:https://benchmarkproseminars.com/seminar/call-taker-dispatcher-critical-incident-management-january-11-12-2021/ LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/selective-focus-photo-of-man-in-official-shirt-sitting-in-2451645-scaled.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20200406T083000 DTEND;TZID=America/New_York:20200409T163000 DTSTAMP:20260412T034309 CREATED:20200309T193309Z LAST-MODIFIED:20220419T153543Z UID:205-1586161800-1586449800@benchmarkproseminars.com SUMMARY:CALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT & NEGOTIATION SKILLS DESCRIPTION:Announcing two seminars focusing on Call-Taker/Dispatcher Critical Incident Management. The focus of these courses explores the skills and functions needed by call-takers during critical incidents. This program is being conducted April 6 – 9\, 2020 and hosted by the South Hampton Town Police Department\, Hampton Bays\, New York. \nCALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT (APRIL 6 – 7\, 2020) \nA two-day seminar designed to improve the skills of call-takers and dispatchers needed to deal with life threatening emergencies\, crimes-in-progress calls\, officer-in-trouble and other situations in which immediate officer dispatch to the scene is necessary. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for\, gather and dispatch information to field personnel during natural and man-made disasters; (4) officer safety issues; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling personal stress when these situations occur. \nCALL-TAKER/NEGOTIATION SKILLS (APRIL 8 – 9\, 2020) \nA two-day seminar designed to improve the skills of call-takers and dispatchers in dealing with negotiation skills. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for\, gather and dispatch information to field personnel during hostage situations\, suicidal callers\, and similar incidents; (4) recognizing when the telecommunicator may be the actual negotiator\, and building the skills to make you successful; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling the personal and professional aftermath of these incidents. \nINSTRUCTOR: Miles Turner\, Communication Center Supervisor\, Ret.\, Virginia State Police\, Richmond\, Virginia. LOCATION/TIME: Seminars conducted at the Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, New York. 8:30 a.m. to 4:00 p.m. daily. \nFEE: $295 per person. \nDISCOUNT RATE: Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free. \nREGISTRATION/CANCELLATION POLICY: Complete the attached registration form and return it with your check or purchase order no later than March 30\, 2020 or fax the registration form along with your purchase order or purchase order number to 304-381-2084. If you register by fax\, be sure to call 681-285-0830\, or email edward.preston68@gmail.com to confirm registration receipt. MasterCard and VISA accepted for payment. Call Edward Preston at 681-285-0830 to register by telephone using credit card. \nDownload Registration Form Here URL:https://benchmarkproseminars.com/seminar/call-taker-dispatcher-critical-incident-management-2/ LOCATION:Southampton Town Police Department\, 110 Old Riverhead Road\, Hampton Bays\, NY\, United States ATTACH;FMTTYPE=image/jpeg:https://benchmarkproseminars.com/wp-content/uploads/2020/03/selective-focus-photo-of-man-in-official-shirt-sitting-in-2451645-scaled.jpg ORGANIZER;CN="Ed Preston":MAILTO:ed@benchmarkproseminars.com END:VEVENT END:VCALENDAR