MOVING UP TO SUPERVISION For new, first-line supervisors or those who expect such an assignment. The program presents information for work situations and will emphasize ideas to aid supervisors in developing sound judgment, self-reliance, and resourcefulness. Topics will include: (1) the supervisor as a link between management and the workforce (2) skills required to develop […]
CUSTOMER SERVICE (THE CHALLENGE) SEMINAR This seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: (1) Interaction with the caller (2) Listening techniques (3) Tone of voice (4) Respect (5) Understanding who our callers are and their perception of us (6) Overall Professionalism (7) Specific […]
HOSTED BY THE WHEELING, WV POLICE DEPARTMENT 2115 Chapline Street, Wheeling, WV 26003 Focus on the composition and writing of investigative reports. Provides a review of the specifics that reports should contain. Topics include: (1) Identification of the essential elements of an investigative report, to include the Who, What, When, Where, Why and How of […]
FIRST LINE SUPERVISION This seminar extensively focuses on skills and techniques that new unit supervisors might utilize in their day-to-day functions. It is designed for those officers with little or no supervisory training who need such a program of study to effectively oversee their unit's operation. Topics include: (1) supervision as a management tool (2) […]
INTERVIEW AND INTERROGATION This course will introduce the application of Interview Techniques and Interrogation Techniques to successfully obtain critical information for investigations end help prevent false confessions. Topics will focus on: (1) The requirements needed to become a successful interrogator (2) General interrogation principles used by interrogators. (3) The different types of criminal suspects. (4) Various methods […]
FIRST LINE SUPERVISION This seminar provides an extensive focus on skills and techniques that new unit supervisors might utilize in their day-to-day functions. It is designed for those officers with little or no supervisory training and who need such a program of study to effectively oversee their unit's operation. Topics include: (1) supervision as a […]
INTERNAL AFFAIRS SEMINAR The focus of the course will be on the proper method of conducting internal affairs investigations and maintaining compliance with civil service regulations. Topics covered include but will not be limited to: (1) receipt of complaints (2) notice to the suspected employee (3) method of conducting an investigation (4) differentiation between criminal […]
HOSTED BY THE MANHEIM TOWNSHIP POLICE DEPARTMENT 1825 MUNICIPAL DRIVE, LANCASTER, PA 17601 Explicitly designed for Pennsylvania law enforcement personnel, sworn or civilian, assigned to the records unit within their agency. The course will focus on maintaining records efficiently and compliance with Pennsylvania laws and regulations. Topics covered include, but will not be limited […]
INTERVIEW AND INTERROGATION This course will introduce the application of Interview Techniques and Interrogation Techniques to successfully obtain critical information for investigations and help prevent false confessions. Topics will focus on: (1) The requirements needed to become a successful interrogator (2) General interrogation principles used by interrogators (3) The different types of criminal suspects (4) […]
HOSTED BY THE CLEVELAND COUNTY SHERIFF'S DEPARTMENT 100 Justice Pl, Shelby, NC 28150 This one-day seminar is designed specifically for officers and individuals that work in highly stressful environments or potentially volatile situations. Instructor presentations, practical exercises, and scenario presentations will help students understand their abilities and skills in various situations. Topics include: (1) The […]
HOSTED BY THE CLEVELAND COUNTY SHERIFF'S DEPARTMENT 100 Justice Pl, Shelby, NC 28150 This one-day seminar is designed specifically for officers and individuals that work in highly stressful environments or potentially volatile situations. Instructor presentations, practical exercises, and scenario presentations will help students understand their abilities and skills in various situations. Topics include: (1) The […]
HOSTED BY THE HAMILTON TOWNSHIP POLICE DEPARTMENT 7780 South State Route 48, Hamilton Township, Ohio This seminar is designed specifically for the personnel assigned to conduct sexual assault, domestic violence, or physical or mental trauma investigations. Topics include: (1) the Neurobiology of Trauma (2) Trauma-Informed Interviews (3) Cognitive Interview Techniques (4) Special Challenges Investigating Sex […]