This seminar is designed specifically for employees that deal directly with the public either by telephone or in-person. Topics include: (1) Interaction with the caller (2) Listening techniques (3) Tone of voice (4) Respect (5) Understanding who our callers are and their perception of us (6) Overall professionalism (7) Specific recommendations/scenarios reference appropriately processing call […]
EVENTS PLANNING AND POLICING The seminar focuses on issues and procedures law enforcement agencies might employ in dealing with events where their presence is required for safety and security. Topics to be covered include, but are not limited to: (1) types of special events such as the New Year Parade or demonstrations (2) motivations of […]
A two-day seminar for persons new or with little experience in overseeing their agency's recruitment process. The program is ideal for those who have taken the previously offered, "Pre-Employment Background Investigation" seminar. It goes beyond that program's content to explore in-depth important aspects and topics specifically concerned with the recruiting and hiring of suitable candidates […]
UNDERSTANDING OF AND COMPLIANCE WITH THE RULES OCALA POLICE DEPARTMENT, OCALA, FLORIDA UNDERSTANDING OF AND COMPLIANCE WITH THE RULES Designed specifically for Florida law enforcement personnel, sworn or civilian, assigned to the records unit within their agency. The focus of the course will relate to the maintenance of records in an efficient manner and compliance […]
FIRST-LINE SUPERVISION This seminar extensively focuses on skills and techniques that new unit supervisors might utilize in their day-to-day functions. It is designed for those officers with little or no supervisory training who need such a program of study to effectively oversee their unit's operation. Topics include: (1) supervision as a management tool (2) interpersonal […]
FIELD NARCOTICS INVESTIGATION SEMINAR This course will focus on proper investigative and detection techniques for Patrol Officers and newly assigned Street Crimes Unit Officers to detect and investigate controlled substance violations encountered during street patrol. The course will focus on the three primary situations where officers will most likely encounter narcotic violations (Field Encounters, Traffic […]
SUICIDE CALLER Designed to improve the skills of call-takers and dispatchers needed to deal with life-threatening emergencies, crimes-in-progress calls, officer-in-trouble, and other situations in which immediate officer dispatch to the scene is necessary. Topics include: (1) roles and responsibilities of the telecommunicator (2) the basics of gathering information (3) how to prepare for, gather and […]
Advanced Crime Scene Processing This seminar is for officers and investigators with little previous training in death-related cases. Topics to be covered include: (1) Role of forensic science in death case investigation (2) Typical wounds encountered in such cases (3) Evidence collection and methods of transport (4) Case-specific crimes and situations (5) Dealing with witnesses […]
INTERNAL AFFAIRS SEMINAR The focus of the course will be on the proper method of conducting internal affairs investigations and maintaining compliance with civil service regulations. Topics covered include but will not be limited to: (1) receipt of complaints (2) notice to the suspected employee (3) method of conducting an investigation (4) differentiation between criminal […]
MOVING UP TO SUPERVISION For new, first-line supervisors or those who expect such an assignment. The program presents information for work situations and will emphasize ideas to aid supervisors in developing sound judgment, self-reliance, and resourcefulness. Topics will include: (1) the supervisor as a link between management and the workforce (2) skills required to develop […]
CUSTOMER SERVICE (THE CHALLENGE) SEMINAR This seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: (1) Interaction with the caller (2) Listening techniques (3) Tone of voice (4) Respect (5) Understanding who our callers are and their perception of us (6) Overall Professionalism (7) Specific […]
HOSTED BY THE WHEELING, WV POLICE DEPARTMENT 2115 Chapline Street, Wheeling, WV 26003 Focus on the composition and writing of investigative reports. Provides a review of the specifics that reports should contain. Topics include: (1) Identification of the essential elements of an investigative report, to include the Who, What, When, Where, Why and How of […]