Customer Service (The Challenge) Seminar: November 7, 2022

This seminar is designed specifically for employees that deal directly with the public either by telephone or in-person. Topics include:

(1) Interaction with the caller

(2) Listening techniques

(3) Tone of voice

(4) Respect

(5) Understanding who our callers are and their perception of us

(6) Overall professionalism

(7) Specific recommendations/scenarios reference appropriately processing call

(8) Information Gathering Techniques 

DATE\LOCATION/TIME:  November 7, 2022, Bucks County Public Safety/Police Training Center, 1760 S. Easton Road, Doylestown, Pennsylvania, 8:30 a.m. – 4:00 p.m. daily.

INSTRUCTOR; Donna Ross, ENP, BPA, Asst. Emergency Communications Manager, Northern Municipal Regional Communication Center (NORTHCOM), Palm Beach Gardens Florida. 

FEE: $195 per person. 

DISCOUNT RATE:  Enroll two agency personnel at $195 per person and the third person is enrolled at half-price ($97.50.00)
OR enroll three agency personnel at $195 per person and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:  Complete the attached registration form and return it with your check or purchase order no later than October 27, 2022.  You may also fax the form along with your purchase order or purchase order number to 252-637-4833.  If you register by fax, be sure to call 681-285-0830, or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone or pay with a credit card.  Credit card payments are also available at paypal.me/benchmarkseminars.