Departmental Clerical Staff Support Job Skill Enhancement; March 21 through 22, 2022

Civilian, non-sworn personnel who serve within departmental office settings as clerical, support staff, or other office functions often act as the first “buffer” between top administration and internal and external forces. Further, they represent the values of the organization to the citizenry it serves. This one-day program will consider the many and varied roles and responsibilities of such personnel along with the important position they serve to help the organization achieve its goals and objectives. Participants will learn:

(1) their role within the organization and exactly where they fit into the overall picture

(2) knowing from the beginning their respective position expectations

(3) understanding the community and the power structure within it

(4) dealing with angry citizens and easing tempers and tensions

(5) recognizing internal forces that create pressure and tension within the organization

(6) representing the department to the public

(7) improving verbal communication skills

(8) dealing with ethical dilemmas

(9) recognizing liability issues

(10) handling matters of confidentiality

(11) understanding the basics of conflict resolution.

DATE\LOCATION/TIME: March 21 – 22, 2022, Bucks County Public Safety/Police Training Center, 1760 S. Easton Road, Doylestown, Pennsylvania, 8:30 a.m. – 4:00 p.m. daily.

REGISTRATION FEE/DISCOUNT RATE: $295 per person.  Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:  Complete the attached registration form and return it with your check or purchase order no later than March 14, 2022. You may also fax the form along with your purchase order or purchase order number to 252-637-4833.  If you register by fax, be sure to call 681-285-0830, or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone or pay with a credit card.  Credit card payments are also available at paypal.me/benchmarkseminars.