Departmental Clerical/Staff Support – Job Skill Enhancement – Sept 14-15, 2023

HOSTED BY THE BUCKS COUNTY PUBLIC SAFETY/POLICE TRAINING CENTER
1760 S. Easton Road, Doylestown, PA

Civilian, non-sworn personnel serving in departmental office settings as clerical, support staff, or other office functions often act as the first “buffer” between top administration and internal and external forces. Further, they represent the organization’s values to the citizenry it serves. This one-day program will consider the many varied roles and responsibilities of such personnel and the critical position they serve to help the organization achieve its goals and objectives. Participants will learn:

(1) their role within the organization and exactly where they fit into the overall picture
(2) knowing from the beginning their respective position expectations
(3) understanding the community and the power structure within it
(4) dealing with angry citizens and easing tempers and tensions
(5) recognizing internal forces that create pressure and tension within the organization
(6) representing the department to the public
(7) improving verbal communication skills
(8) dealing with ethical dilemmas
(9) recognizing liability issues
(10) handling matters of confidentiality
(11) understanding the basics of conflict resolution

DATE/LOCATION/TIME:

September 14 – 15, 2023
Buck County Public Safety/Police Training Center
1760 S. Easton Road
Doylestown, PA
8:30 AM – 4:00 PM Daily

REGISTRATION FEE/DISCOUNT RATE: $295 per person. 

Enroll two agency personnel at $295 per person, and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person, and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:

Complete the attached registration form and return it with your check or purchase order no later than September 7, 2023.  You may also fax the form along with your purchase order or order number to 252-637-4833.  If you register by fax, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars.