Donna Ross began working as a Telecommunicator in the 9-1-1 profession with the Town of Palm Beach Police Department in 1987 and served for 15-1/2 years with the agency.

She then accepted a position as Unit Supervisor/Manager for the Town of Jupiter Police Department in 2003. In May of 2011, a Communications consolidation formed NORTHCOM, which now dispatches for six agencies within the Northern Palm Beach County area where she serves as the Asst. Emergency Communications Manager of the City Palm Beach Gardens Police Department.

Ms. Ross is a certified instructor for courses including the Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I, APCO Communications Training Officer, and APCO Communications Center Supervisor. She is a Certified Incident Dispatch Team (IDT) member and IDT Instructor and has achieved professional recognition as an Emergency Number Professional (ENP) by the National Emergency Number Association (NENA). She serves as NORTHCOM’s FAC and previously served as an original member of the Palm Beach County Training and Public Education Committees. Ms. Ross is an adjunct instructor for Palm Beach State College’s 9-1-1 Dispatch Academy and Benchmark Seminars. In December 2018, she graduated with honors from Barry University with a bachelor’s degree in Public Administration and held an associate degree as an Administrative Medical Assistant. Ms. Ross has presented several presentations during CJIS Symposiums and APCO/NENA Annual Conferences.