Call Taker/Dispatcher Critical Incident – Active Shooter

HOSTED BY THE UNIVERSITY OF MARYLAND POLICE DEPARTMENT TRAINING ROOM

7569 Baltimore Ave.
College Park, MD

Designed to improve the skills of call-takers and dispatchers needed to deal with life-threatening emergencies, crimes-in-progress calls, officer-in-trouble, and other situations in which immediate officer dispatch to the scene is necessary. Topics include:

(1) History of the active shooter and how they have evolved

(2) Active shooter vs hostage situation – how to know the difference and what to do for both

(3) Case studies of actual incidents

(4) …But I only have one officer” scenarios

(5) Planning and pre-planning

INSTRUCTOR:
Miles Turner
Communication Center Supervisor
Ret. Virginia State Police, Richmond, VA

DATE/LOCATION/TIME:

February 2-3, 2026

University of Maryland Police Department Training Room
7147 51st Avenue
College Park, MD 20742

8:30 a.m. – 4:30 p.m. daily

REGISTRATION FEE/DISCOUNT RATE: $295 per person. 

Enroll two agency personnel at $295 per person, and the third person is enrolled at half-price ($147.50), OR enroll three agency personnel at $295 per person, and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:

Complete the attached registration form and return it with your check or purchase order no later than January 23, 2026. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. If you register by fax, please call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and Visa are accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars.