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CALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT & NEGOTIATION SKILLS
Announcing two seminars focusing on Call-Taker/Dispatcher Critical Incident Management. The focus of these courses explores the skills and functions needed by call-takers during critical incidents. This program is being conducted April 6 – 9, 2020 and hosted by the South Hampton Town Police Department, Hampton Bays, New York.
CALL-TAKER/DISPATCHER CRITICAL INCIDENT MANAGEMENT (APRIL 6 – 7, 2020)
A two-day seminar designed to improve the skills of call-takers and dispatchers needed to deal with life threatening emergencies, crimes-in-progress calls, officer-in-trouble and other situations in which immediate officer dispatch to the scene is necessary. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for, gather and dispatch information to field personnel during natural and man-made disasters; (4) officer safety issues; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling personal stress when these situations occur.
CALL-TAKER/NEGOTIATION SKILLS (APRIL 8 – 9, 2020)
A two-day seminar designed to improve the skills of call-takers and dispatchers in dealing with negotiation skills. Topics include: (1) roles and responsibilities of the telecommunicator; (2) the basics of gathering information; (3) how to prepare for, gather and dispatch information to field personnel during hostage situations, suicidal callers, and similar incidents; (4) recognizing when the telecommunicator may be the actual negotiator, and building the skills to make you successful; (5) suicide and crisis negotiations for the telecommunicator; and (6) handling the personal and professional aftermath of these incidents.
INSTRUCTOR: Miles Turner, Communication Center Supervisor, Ret., Virginia State Police, Richmond, Virginia. LOCATION/TIME: Seminars conducted at the Southampton Town Police Department, 110 Old Riverhead Road, Hampton Bays, New York. 8:30 a.m. to 4:00 p.m. daily.
FEE: $295 per person.
DISCOUNT RATE: Enroll two agency personnel at $295 per person and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person and the fourth person is enrolled free.
REGISTRATION/CANCELLATION POLICY: Complete the attached registration form and return it with your check or purchase order no later than March 30, 2020 or fax the registration form along with your purchase order or purchase order number to 304-381-2084. If you register by fax, be sure to call 681-285-0830, or email edward.preston68@gmail.com to confirm registration receipt. MasterCard and VISA accepted for payment. Call Edward Preston at 681-285-0830 to register by telephone using credit card.