Customer Service (The Challenge) – January 23, 2023

CUSTOMER SERVICE (THE CHALLENGE) SEMINAR

This seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include:

(1) Interaction with the caller
(2) Listening techniques
(3) Tone of voice
(4) Respect
(5) Understanding who our callers are and their perception of us
(6) Overall Professionalism
(7) Specific recommendations/scenarios reference appropriately processing calls
(8) Information Gathering Techniques 

DATE/LOCATION/TIME: January 23, 2023

Conway Police Department
1600 9th Ave.
Conway, SC 29526
8:30 a.m. – 4:00 p.m. daily.

INSTRUCTOR
Donna Ross, ENP, BPA
Asst. Emergency Communications Manager
Northern Municipal Regional Communication Center (NORTHCOM)
Palm Beach Gardens Florida 

FEE: $195 per person. 

DISCOUNT RATE:  Enroll two agency personnel at $195 per person and the third person is enrolled at half-price ($97.50.00) OR enroll three agency personnel at $195 per person and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:

Complete the attached registration form and return it with your check or purchase order no later than January 15, 2023. You may also fax the form along with your purchase order or order number to 252-637-4833. If you register by fax, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt.  MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone or pay with a credit card. Credit card payments are also available at paypal.me/benchmarkseminars.