Departmental Clerical Staff Support Job Skill Enhancement; February 24 – 25, 2022

Civilian, non-sworn personnel who serve within departmental office settings as clerical, support staff, or other office functions often act as the first “buffer” between top administration and internal and external forces. Further, they represent the values of the organization to the citizenry it serves. This one-day program will consider the many and varied roles and responsibilities of such personnel along with the important position they serve to help the organization achieve its goals and objectives. Participants will learn:

(1) their role within the organization and exactly where they fit into the overall picture

(2) knowing from the beginning their respective position expectations

(3) understanding the community and the power structure within it

(4) dealing with angry citizens and easing tempers and tensions

(5) recognizing internal forces that create pressure and tension within the organization

(6) representing the department to the public

(7) improving verbal communication skills

(8) dealing with ethical dilemmas

(9) recognizing liability issues

(10) handling matters of confidentiality

(11) understanding the basics of conflict resolution

DATE LOCATION/TIME: 

February 24 – 25, 2022,

THE OCALA POLICE DEPARTMENT

402 South Pine Avenue, Ocala, Florida

8:30 a.m. – 4:00 p.m. daily

FEE: $100 per person.

REGISTRATION/CANCELLATION POLICY: 

Contact Ocala Police Department Training Assistant Savannah Moore at  smoore@ocalapd.org, 352-369-7012 to register or with questions.