First Line Supervision for 911 Center Supervisors

Designed specifically for supervisory personnel or those working on becoming a supervisor in the 911 call center. Topics include:

(1) roles and responsibilities of the telecommunicator

(2) the basics of gathering information

(3) how to prepare for, gather and dispatch information to field personnel during natural and man-made disasters

(4) officer safety issues

(5) suicide and crisis negotiations for the telecommunicator

(6) handling personal stress when these situations occur

(7) supervision as a management tool

(8) interpersonal communications

(9) motivation and leadership skills

(10) aspects and models for team building

(11) performance appraisal

(12) role of the supervisor as trainer and coach

(13) use of discipline as an essential supervisory tool

(14) employees with problems and problem employees

(15) supervising personnel from various backgrounds

(16) handling critical incidents within and outside the unit

(17) conflict resolution

Instructor

Miles Turner
Communication Center Supervisor
Retired Virginia State Police
Richmond, VA

Date/Location/Time

June 12-13, 2023
8:30 a.m.–4:00 p.m. daily

Southampton Town Police Department
110 Old Riverhead Rd
Hampton Bays, NY 11946

Registration Fee/Discount Rate

$295/person

• Enroll two agency personnel at $295 per person, and the third person is enrolled at half-price ($147.50)
• OR enroll three agency personnel at $295 per person, and the fourth person is enrolled for free.

Registration/Cancellation Policy

Complete the attached registration form and return it with your check or purchase order no later than June 5, 2023. You may also fax the form along with your purchase order or purchase order number to 252-637-4833. If you register by fax, please call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars.