Customer Service (The Challenge) – January 23, 2023
CUSTOMER SERVICE (THE CHALLENGE) SEMINAR This seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: (1) Interaction with the caller (2) Listening techniques (3) Tone of voice (4) Respect (5) Understanding who our callers are and their perception of us (6) Overall Professionalism (7) Specific […]