Basic Call-Takers/Dispatchers Techniques and Procedures – Jackson Co. Sheriff’s Office

HOSTED BY THE JACKSON COUNTY SHERIFF’S OFFICE

201 Town View Road, Ripley, WV

This program will assist the participant in focusing on critical areas and problems associated with communication center call-taking and dispatching. Efforts will be spent looking at the specific communication center environment and discussing the unique skills and techniques required of personnel engaged in these functions and fulfilling their duties. Special skills and techniques and the necessary attributes for communication center personnel will be discussed. By the conclusion of the program, participants should have a better understanding of:

(1) Role of communications in public safety.
(2) Communication center environment: staffing, stress, and personal rewards.
(3) Ethics and integrity in communications.
(4) Call-taker roles and responsibilities–accountability to community and department.
(5) Telephone techniques and CAD entries.
(6) Challenges of language barriers, including foreign, slang, and cultural differences.
(7) Dispatcher roles and responsibilities regarding community needs and officer safety.
(8) Keys to effective communication for the radio operator.
(9) Radio language: code and professional demeanor.
(10) Effective pre-arrival instructions.
(11) Liability issues for the call-taker and radio operator.

DATE/LOCATION/TIME:

October 23-24, 2025

Jackson County Sheriff’s Office Training Center
201 Town View Road
Ripley, WV

8:30 a.m. – 4:00 p.m. daily

REGISTRATION FEE/DISCOUNT RATE: $295 per person. 

Enroll two agency personnel at $295 per person, and the third person is enrolled at half-price ($147.50) OR enroll three agency personnel at $295 per person, and the fourth person is enrolled free.

REGISTRATION/CANCELLATION POLICY:

Complete the attached registration form and return it with your check or purchase order no later than October 15, 2025. You may also fax the form along with your purchase order or order number to 252-637-4833. If you register by fax, call 681-285-0830 or email info@benchmarkproseminars.com to confirm receipt. MasterCard and VISA accepted for payment. Call 681-285-0830 to register by telephone. Credit card payments are available at paypal.me/benchmarkseminars.