Events

INTERNAL AFFAIRS SEMINAR The focus of the course will be on the proper method of conducting internal affairs investigations and maintaining compliance with civil service regulations. Topics covered include but will not be limited to: (1) receipt of complaints (2) notice to the suspected employee (3) method of conducting an investigation (4) differentiation between criminal […]

MOVING UP TO SUPERVISION For new, first-line supervisors or those who expect such an assignment. The program presents information for work situations and will emphasize ideas to aid supervisors in developing sound judgment, self-reliance, and resourcefulness. Topics will include: (1) the supervisor as a link between management and the workforce (2) skills required to develop […]

CUSTOMER SERVICE (THE CHALLENGE) SEMINAR This seminar is designed specifically for employees who deal directly with the public by telephone or in person. Topics include: (1) Interaction with the caller (2) Listening techniques (3) Tone of voice (4) Respect (5) Understanding who our callers are and their perception of us (6) Overall Professionalism (7) Specific […]

HOSTED BY THE WHEELING, WV POLICE DEPARTMENT 2115 Chapline Street, Wheeling, WV 26003 Focus on the composition and writing of investigative reports. Provides a review of the specifics that reports should contain. Topics include: (1) Identification of the essential elements of an investigative report, to include the Who, What, When, Where, Why and How of […]

FIRST LINE SUPERVISION This seminar extensively focuses on skills and techniques that new unit supervisors might utilize in their day-to-day functions. It is designed for those officers with little or no supervisory training who need such a program of study to effectively oversee their unit's operation. Topics include: (1) supervision as a management tool (2) […]